Terms of use

Plain-language terms for a free, independent tool — what we are, what the AI can and can't promise, and where responsibility sits.

ClaimSarathi is a free, independent guidance tool. It is not an insurer, broker, agent, or IRDAI-registered intermediary, it does not solicit or sell insurance, and it earns no commission from any insurer. Using it creates no client, agency, or advisory relationship.

AI-generated analysis — read this first

Verdicts, key-terms digests, drafts and deadlines are produced by an AI system that quotes your own policy wherever it can and says so when it cannot. It can still make mistakes. Before you act on anything here — especially a deadline — verify it against your policy documents and the official sources we link (your insurer, IRDAI, the Ombudsman portals). Nothing on this site is legal, financial, or medical advice.

No guarantee of outcome

We cannot guarantee that an insurer, ombudsman, court, or any authority will accept, uphold, or pay your claim. ClaimSarathi does not file complaints on your behalf and does not represent you — it prepares you to act yourself.

Liability

This is a free service provided "as is". To the maximum extent permitted by law, we accept no liability for losses arising from reliance on the analysis, drafts, or computed deadlines — including a missed filing window. Deadlines shown are computed guidance from the dates you give us; the authoritative dates are the ones in your policy and the regulator's rules.

Fair use

Don't upload documents you have no right to share, don't attempt to abuse, overload, or probe the service, and don't rely on it for time-critical filing without checking the official source. We may rate-limit or block abusive use to keep the tool free for everyone.

Your data

What little we store, how it's protected, and how to see or delete it is documented on the Security & Privacy page — including your DPDP rights and the exact deletion path.

Contact & grievances

Questions, corrections, or grievances: hi@shaquillegurung.com. We aim to respond within 7 days. These terms are governed by the laws of India.

Last updated: 2026-07-04